Overview

A dynamic, fast-growing company specializing in innovative games, the Company revolutionized the traditional game of four square by adding a volleyball twist. The brainchild of entrepreneurial brothers, the game quickly gained momentum and became a favorite pastime for outdoor enthusiasts worldwide.

Known for its unique design, the Company offers a product that’s not only fun but also incredibly portable—ideal for settings ranging from sand courts to grass fields, and even backyards. The game’s rapid expansion led to widespread recognition, from local media outlets to major industry publications. As the company continued to scale, its ambitions for further global expansion began to take shape.

With products flying off the shelves at major retailers like Walmart and Target, and a growing fan base across countries including the U.S., Canada, Australia, and the EU, the Company found itself at the threshold of a significant challenge—one that would require innovative solutions for seamless international communication.

The Challenge: Expanding Globally with Efficient Communication

As the Company set its sights on new markets, ensuring smooth communication with customers across different continents became a priority. Expanding operations to international markets is an exciting, yet complex process.

For businesses looking to maintain customer satisfaction and loyalty abroad, one of the most critical factors is providing localized support. Offering a local phone number for each new country not only helps build trust but also ensures customers are not burdened with long-distance calling fees when seeking assistance or placing inquiries.

When the Company decided to launch its product line in Australia, they recognized the need for a reliable, affordable solution that would allow their customers to reach them easily via a local Australian phone number. However, there was a challenge: how could the company ensure calls made to this local number would be routed seamlessly to their customer support team based in the United States?

The CEO of the Company, knew that international expansion wouldn't be sustainable without a scalable and cost-effective solution. To maintain their growth trajectory, it was crucial to find a service that would not only meet their technical needs but also provide the flexibility required for their business model.

"We wanted a system that made it simple for our customers in Australia to get in touch with us without additional barriers"said a company representative. "Having a local number for Australia was essential, but we also needed a solution that was easy to set up and cost-effective."

The Solution: Global Call Forwarding’s Seamless Call Routing System

After researching various international communication services, the Company discovered worldwide Call Forwarding (AIT), a provider that specialized in offering international call forwarding solutions. The service would allow them to get an Australian phone number that would forward calls directly to their U.S. team without requiring a complicated setup process or incurring prohibitively high costs.

"Finding AITELEPHONE Call Forwarding was a game-changer,"  "Within minutes, we were able to set up a local phone number for Australia, and the call forwarding was smooth and reliable. It’s an essential service for our expanding global presence."

In addition to the quick setup and ease of use, the Company was impressed with the level of customer service provided by AIT. Their dedicated support team was available to answer any questions and ensure that the system functioned perfectly from day one. Furthermore, AIT’s flexible billing options aligned well with the Company’s internal invoicing process.

While the default payment option was through credit card, the Company preferred wire transfers to integrate seamlessly with their accounting system. AIT was able to accommodate this request by establishing payment terms that allowed for monthly invoices, making the payment process much easier to manage.

The head of the IT department said, "We needed a payment system that worked with our internal processes, and AIT International Call Forwarding was more than willing to adjust to our needs," "The entire experience has been smooth and seamless."

The Results: Simplified Global Communication and Expanded Reach

By implementing AIT’s call forwarding system, the Company was able to provide its Australian customers with a local number for inquiries, support, and product-related questions. This not only improved customer satisfaction but also gave the company a competitive edge in the Australian market, where personalized customer service is highly valued.

Since launching their local Australian number, the Company has received positive feedback from customers who appreciate the ease of reaching the company without having to worry about international calling costs. This improvement in communication has helped boost trust and loyalty among Australian customers, contributing to the brand's overall expansion strategy.

But the impact of this solution went beyond just customer satisfaction—it also created operational efficiencies. With the streamlined call routing system in place, the Company was able to manage customer interactions more effectively across different time zones, ensuring they could support their growing international customer base with greater ease.

The success in Australia was just the beginning. The Company continues to expand its global footprint, launching new products and forging new partnerships. Their innovative line has been met with rave reviews in several countries, including new markets in Europe and Canada.

The company’s recent partnership with a renowned volleyball organization has also garnered significant media coverage, further elevating the brand’s visibility on a global scale. From major outlets like ESPN to viral social media moments, the brand is rapidly becoming a household name. As the Company continues to expand into new markets, they are well-equipped to handle the growing demand for localized customer service solutions.

Looking Ahead: The Future of Global Expansion with AITELEPHONE

As the Company continues its international expansion, the company remains committed to providing exceptional customer experiences across all markets. With reliable call forwarding, flexible payment options, and top-notch customer service, the Company has been able to build lasting relationships with customers around the world.

From seamless communication in Australia to further ventures into new markets, the Company is positioning itself as a leader in the global backyard game industry. The journey from local to global is never easy, but with the right tools in place, the Company is poised to continue its rapid growth and capture the hearts of customers worldwide.